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CMP Zone Assistant - Wyndham Harrah's, Las Vegas
LAS VEGAS NV 89102
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674509

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  3 Views, 0 Applications  
 
CMP Zone Assistant - Wyndham Harrah's, Las Vegas
**Position: CMP Zone Assistant**







The primary purpose of this position will be to deliver exceptional Count on Me Service! This position is cross functional within the Las Vegas marketing department to provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while contributing to the environment that sets the stage for a successful timeshare sales presentation. This includes but is not limited to performing duties of tour reception, greeting guests, welcome center, transportation liaison and host responsibilities as well as assisting management in training along with field zone activities where needed.







**Responsibilities** :



Assist in team and department meeting/ briefings when needed.



Meet and greet guests at tour reception and address any guest concerns when needed.



Work with tour reception to check in guest when needed.



Provide assistance with field coverage, approvals, guest issues, and all related situations. Help with zone closings.



Conduct frequent location visits for coaching, and demonstrating techniques on greeting or booking tours.



Motivate, inspire and have the desire to help other succeed.



Partner with marketing leaders to ensure that each location and Community Marketing Agent has the necessary tools and supplies to succeed on a consistent basis.



Meet and walk guest to transportation for pick up/ work with dispatch in coordinating smooth efficient transporting of guest.



Assist with I-pad training and ACS scoring of qualified tours.



Liaison between management and Field team.



Contribute to the success of administrative marketing team when needed.



Promote Wyndham as the employer of choice in Las Vegas internally and externally.


You may be asked to perform all, a few ,or none of these specific responsibilities at any given time. This is just a brief outline of job expectations and is not reflective of all expectations





**Qualifications:**





Exceptional organizational skills.



Possess excellent communication skills written and verbal.



Previous customer service required. (2years hospitality service preferred).



Intermediate computer skills to include Microsoft Office operating system



Professional and organized; exhibits problem solving ability, multi tasking, able think quickly on your feet.



Must be able to work flexible 40 hour work schedule. Days, nights, weekends, holidays.



Be able to cover between locations on feet for entire shift when needed.



Reliable history of dependability and follow through.



Must be team oriented.



Strong negotiation skills preferred.



Able to work in Casino environment (noise, smoke, difficult people).



Proven ability to work independently.



Must reflect a positive attitude; be outgoing and able to work effectively between all levels of internal and external departments.

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