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Senior Servicing Specialist
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674472

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Senior Servicing Specialist
**Job Summary** :

The Servicing team resolves complicated issues on loan and dues accounts for Wyndham Vacation Resorts (WVR), Worldmark by Wyndham (WBW), Shell and Fixed Week. They service 1.2M owners. The team provides account information to owners and business partners including both internal and external auditors. The Servicing team resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing those solutions; and escalating unresolved problems. This position has 60 different functions that they must learn and become proficient.

**Responsibilities** :

- Fulfills specialized, complex requests by clarifying desired information and carrying out transaction and information requests.

- Researches and explores answers and alternative solutions from numerous sources including escalated and audit issues.

- Provides information by collecting, analyzing and summarizing complicated information requests.

- Maintains superb service by monitoring and updating standards, advising leadership of potential problems

- Protects organization's value by keeping information confidential in accordance with WVO PCI and PII guidelines

- Updates job knowledge and skills by participating in educational opportunities

- Accomplishes department and organization mission by completing related requests as needed

Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.

As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.

**Minimum Qualifications:**

- High School diploma or GED Equivalent (some college preferred)

- 4-5 years general office experience

- Two years customer service experience

- Must possess excellent analytical, time management and organizational skills

- Ability to be extremely detailed, accurate and thorough

- Ability to multitask and adapt to changes and a demanding work environment

- Dedication to providing exceptional customer service

- Excellent verbal and written communication skills

- Deadline conscious with strong drive, energy level and initiative

- Have a good understanding of Six Sigma Excellence skills

- Intermediate to advanced PC skills, proficiency in MS World, Excel, PowerPoint and Outlook

**Benefits** :

A career at Wyndham offers you great benefit opportunities with a competitive package of salary and bonus, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:

o Medical/dental and vision care plans

o A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)

o Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others

Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.

Come and be part of One Family, One Team, One Company . . . Wyndham

**_People Make the Difference_**

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